A STUDY ON EFFECTIVENESS OF GRIEVANCE REDRESSAL PROCEDURE WITH RESPECT TO RANE ENGINE
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24-02-2011, 11:48 AM


PRESENTED BY;
NITHYA. D


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A STUDY ON EFFECTIVENESS OF GRIEVANCE REDRESSAL PROCEDURE WITH RESPECT TO RANE ENGINE VALVE LTD, PLANT3, PONNERI, RANE GROUP”
ABSTRACT
This project and implimentation entitled “A Study on Effectiveness of Grievance Redressal Procedure with
respect to Rane Engine Valve LTD, Plant 3, Ponneri, Rane Group” is done to understand the
effectiveness of the grievance handling procedure followed by Rane Engine Valve LTD to
resolve employees grievance.
The primary objective of this study is to find the effectiveness of grievance handling
procedure of the company. The secondary objective of this study is to identify the awareness
level of the employees about the grievance handling mechanism of the company and to know
the level of satisfaction towards the grievance handling procedure of the company.
The research type used in this study is descriptive in nature, which helped in developing the
concept and in decision making. Primary data is used for analysis, which is gathered using
questionnaire. Secondary data is also used for the study, which is gathered from internet and
already done project and implimentation reports.
Convenience sampling is used while selecting samples for data collection. A sample size of
100 was taken out of 308, the population of the company. The gathered information is
critically analyzed using percentage method and, statistical tools such as Chi Square and
Spearman Rank Correlation to arrive at a conclusion.
From the findings of this study, it is concluded that Grievance Handling Procedure followed
by the company is effective and satisfactory and suggestions are given for the further
improvement of the procedure so that all employees can be highly satisfied.
1.1 OUTLINE OF THE PROJECT REPORT
Employees differ as individuals, in their needs, expectations and 11behavior. When their
needs are not satisfied or their objectives are not achieved, the result is employee dissatisfaction. It is not an easy task for the management to keep all the employees satisfied and motivated, all the time. There can be different reasons for an employee being dissatisfied.
The grievance redressal procedure of an organization enables employees to air their dissatisfaction. It is important for an organization to have an effective grievance redressal system.
This research is conducted to study the effectiveness of grievance redressal procedure of RANE ENGINE VALVE LTD, Plant 3, Ponneri, a member of Rane Group. This report includes the various factors which are taken into consideration for measuring the job satisfaction among the employees.
This research also takes into consideration the methods adopted by the organization for handling and resolving the conflict. The main focus of this study revolves around the lower level management of the organization.
1.2 OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVE:

To study the effectiveness of Grievance Handling Procedure
SECONDARY OBJECTIVE:
• To identify whether the employees are aware of the grievance handling mechanism.
• To know the level of satisfaction towards the grievance handling procedure of the organization.
1.3 SCOPE OF THE STUDY
• The study throws light on need for Grievance handling procedure and this study facilitates the management for further improvement on the same.
• This study will be useful when similar kind of research is undertaken.
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