A Troubleshooter for CRM on the Web
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Active In SP

Posts: 153
Joined: Aug 2010
02-09-2010, 11:26 PM

ï  With the steady growth of the Internet and with sheer number of
computers connected to the network, the need to access the connected computers from anywhere anytime is the need of the hour. Since the employees job profiles changes drastically now a days there is a huge demand for acessing the computers remotely using web interfaces. As the advent of computers systems grows and it becomes an integral part of our daily lives the need for various controlling tools and acessing tools which gain importance to provide protection, logistics and security to the frequent users of the system. Due to interconnectivity computer networks are bridging the great divide and reducing geographical boundaries.
Although there are many Internet-based systems available today, they usually do not allow functionality extensions, change or reuse. With the constant progress of web technology and network bandwidth, the traditional teaching environment that based on text and pictures, will be integrated with the power of internet. For this reason there is a need to show an architecture that can support this new environment. In this context, there is a demand for a framework based on the component architecture, for helping the development of more customizable system. The proposed architecture is based on the MVC architecture (Model, View, Controller).
The proposed system is designed utilizing the full capability of Distributed architecture. Even as ERP applications are becoming more popular, many steps have been taken to integrate both. In this project and implimentation, the user can use the Web Interface (Browser) to connect to a central web server where all the problems and solutions are stored. Thereafter he can troubleshoot his problems using his browser.

The full report is available here:
nrbhavan.0feeseducation/project and implimentations/A%20Troubleshooter%20for%20CRM%20on%20the%20Web.doc
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