CUSTOMER SERVICE DESK
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Joined: Jun 2010
25-09-2010, 11:59 AM
Customer Service Desk.doc (Size: 236.5 KB / Downloads: 55)
An online comprehensive customer care solution to manage customer interaction and complaints with the service providers by phone, mobile, web and e-mail. The system should have capability to integrate with any service provider from any domain or industry like banking, telecom, railways etc.
• The existing system is a manual system. Here the user’s needs to save his information in the form of excel sheets or Disk Drives.
• There is no sharing is possible if the data is in the form of paper or Disk drives.
• The manual system gives us very less security for saving data; some data may be lost due to mismanagement.
• Employee performance calculation is difficult process
• Tracking all customers’ interactions with voice recording facility is not possible.
• The current system doesn’t support feedback system for customers.