CUSTOMER SUPPORT SERVICE OPERATION
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19-05-2010, 10:56 AM


Objective:

Project has been developed keeping in view of the distributed client server computing technology. The user interfaces are browser specific to give distributed accessibility for the overall system.

Problem Definition:

The entire project and implimentation has been developed keeping in view of the distributed client server computing technology, in mind. The specifications have been normalized up to 3NF to eliminate all the anomalies that may arise due to the database transaction that are executed by the general users and the organizational administration. The user interfaces are browser specific to give distributed accessibility for the overall system. The internal database has been selected as Oracle. The basic constructs of table spaces, clusters and indexes have been exploited to provide higher consistency and reliability for the data storage. The Oracle was a choice as it provides the constructs of high-level reliability and security. The total front end was dominated using the Java technologies. At all proper levels high care was taken to check that the system manages the data consistency with proper business rules or validations. The database connectivity was planned using the latest
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