E Governance
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24-05-2010, 11:02 PM

Information and Communication Technology (ICT) has become the most efficient means
of communication and information dissemination. It has made an immense and complex
impact on economies, societies, and cultures. E-governance is defined as the application of ICT in establishing interaction between the
different levels of government, business, and the citizenry. a friendly, affordable, and efficient
interface between a government and its people is the main objective of e-governance.

Enterprise Architecture :
Enterprise Architecture (EA) is the structure and standards of e-government systems and includes the principles, standards, guidelines and
statements of direction.

Implementation of
Business Process Re-Engineering was carried out which involves a total change in legislation, train ing, policy, coordination, as well as finance and strategy.n Resource Development (HRD) is another very important factor in the implementation of e-governance. The promotion of village internet usage must be emphasized, so that people can benefit
from web-based e-government services.

Demonstration of E-Government Software :
video-conferencing system, in which two people from separate remote
places can see and talk to each other and several other services must be included in the software. an e-government
portal, which is a single convenient
window from which citizens and business
organizations can get access to government
services and information. rules & regulations, market prices and
weather forecasts can be accessed. birth, marriage and
death registrations, payment of utility bills
and taxes, filing applications etc can be conveniently done through this portal. It can reduce corruption and increase government efficiency. online classroom, an e-learning system offering
distance learning courses can also be the part of the system.

for more details, refer these:
Use Search at http://topicideas.net/search.php wisely To Get Information About Project Topic and Seminar ideas with report/source code along pdf and ppt presenaion
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12-10-2012, 10:30 AM


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E-governance is more than just a government website on the Internet. But what is it exactly? What are the benefits of e-governance? What can governments do to make it work?
Solutions to development issues often require changes to government processes, e.g. by decentralisation. Objectives are generally to improve efficiency and effectiveness and to save costs. The driving force can also be public demand for online services and information that increase democratic participation, accountability, transparency, and the quality and speed of services. The implementation and use of ICT solutions can support governance reforms.
E-governance will become more and more present around the world in the next few years. Internationally most countries are in the early stages of e-governance. A good start has been made in Europe, USA and in other Westernised countries such as Australia and Singapore. Over the coming years also developing countries and their citizens can also benefit from e-governance.
This report explains what is meant by e-governance. It starts with a definition of e-governance, then presents a general e-governance model and several case studies and examples. Technology aspects are discussed, followed by a SWOT analysis on e-governance in developing countries. Finally, a description is given of what steps have to be taken to set up a policy on e-governance and how implementation project and implimentations can be selected.

Introduction: Differentiating the two Concepts

e-Government and e-governance can be defined as two very distinct terms. e-Governance is a broader topic that deals with the whole spectrum of the relationship and networks within government regarding the usage and application of ICTs. e-Government is actually a narrower discipline dealing with the development of online services to the citizen, more the e on any particular government service - such as e-tax, e-transportation or e-health. e-Governance is a wider concept that defines and assesses the impacts technologies are having on the practice and administration of governments and the relationships between public servants and the wider society, such as dealings with the elected bodies or outside groups such as not for profits organizations, ngos or private sector corporate entities. E-Governance encompasses a series of necessary steps for government agencies to develop and administer to ensure successful implementation of e-government services to the public at large.

The Basis of the Service

E-Government is an institutional approach to jurisdictional political operations. E-Governance is a procedural approach to co-operative administrative relations, i.e. the encompassing of basic and standard procedures within the confines of public administration. It is the latter that acts as the lynchpin that will ensure success of the delivery of e-services.
The “E” part of both e-government and e-governance stands for the electronic platform or infrastructure that enables and supports the networking of public policy development and deployment. It is by now widely acknowledged that the original impetus for acquiring and using electronic apparatus in government and governance arose from the earlier successes with the same kind of strategy in commerce. E-Commerce had previously rested on credit and debit card processing for purchases, and on faxing of bulk orders and subsequent invoices in business-to-business transactions. In Canada, the United States and the United Kingdom, for example, the emergence of e-commerce by the private sector helped to stimulate and drive the evolution of e-government within departments and agencies. At the political leadership level it was clear that e-commerce was reflecting the enormous changes taking place in the economies of countries in the developed world. The evolution and growing importance of e-Commerce in the economies of nations stimulated the need for government to move to the Internet to deliver e-government programs and services at every level of society. This has been an evolution over the past ten years with most developed countries now having extensive e-government programs and significant website presences now being used by hundreds of millions of citizens world wide. For example, in Canada the latest statistics indicate that 75.6% of citizens have access to the Internet and the worldwide web either at home or from an outside source such as the work place or an educational institution. In Canada, 52% of Canadians online go to government web sites at either the national, provincial or local governments. Access figures are similar in most developed countries.

E-Government as Better Public Service

The observation has become widespread amongst government analysts that the public expects more and more in terms of service coverage and customization, while at the same time expecting to pay less and less for such services in terms of unit costs (and the aggregate tax bill). This consideration is behind the decision to put an increasing proportion of government documents on-line – electronic distribution places the cost of paper and printing on the consumer rather than the supplier, and in the case of government documents this accounts for the biggest share of the price of making these documents available. It takes far less time and person-hours to design and post an electronic document than to print and mail out the same information.
Electronic forms are also premised on lower costs and more convenience. Many jurisdictions enable driver’s licenses to be applied for, or renewed on-line. Use of such things as publicly provided recreational facilities can also be booked (reservations) and paid for (user fees) via government Internet websites. Even when some kinds of special reports are made available on-line, access to them may still be by subscription or single payment. Background budgetary documents, expert studies, or reports from commissions of enquiry may all have charges attached to them, depending on the government’s dissemination policy and the costs of preparing the documents. When there is a price attached, governments have set up e-commerce arrangements for credit card payments similar to what prevails in the marketplace.

E-Governance as Coordinated Propriety

The very concept of e-governance faces a dilemma: on the one hand, infractions of both legal requirements and good standards of behavior have prompted many to ask for greater scrutiny and more stringent enforcement; on the other hand, over-controlling through draconian statutes or proliferating regulations, has a chilling effect on management decision-making and organizational innovation. Good governance in general, and e-governance in and between large institutions and governments, is seen as a way to avoid the aforementioned shortcomings and still produce better outcomes.
Even the technical platform for some of this coordination has proven to be problematic. Information sharing, knowledge sharing, and jurisdictional cooperation (horizontality), are the means to achieve e-governance. The previous arrangement of jurisdictional “stovepipes” was (and is) the problem, but overcoming this problem has not proven easy. Once information, knowledge, and jurisdiction are shared, the old notion of bureaucratic control and accountability is jeopardized. The only effective response to this challenge (if the cooperation is to succeed) is to re-conceptualize the situation as “multiple contributions to common processes and solutions”.
Within governments, this e-governance will take such forms as these: shared databases of constituent particulars will assure consistent profiles to be built and used so that services can be customized and repetitive data requests kept to a minimum (constituents usually hate being asked for the same data by each department or branch). Where programs or policies involve inputs from a variety of departments or branches, a single point of entry (“one-stop-shopping”) can be arranged by creating a joint website that blends all of the requirements from the multiple sources, and presents it to the public as a unified program or policy.


Imagine a situation in which all interaction with the government can be done through one counter 24 hours a day, 7 days a week, without waiting in lines at government offices.
In the near future this is possible if governments are willing to decentralise responsibilities and processes and they start to use electronic means such as the Internet. Each citizen can then make contact with the government through a website where all forms, legislation, news and other information will be available 24/7.
Of course, at first the front office will retain several communication channels, such as physical counters, telephone, (e-)mail and Internet to serve everyone properly, but this will change dramatically in the next few years.
In Europe and the USA, commercial banks already work according to this concept. Only in a few very special situations one has to go to a physical counter. Most transactions can be done at either an ATM, by mail or by the Internet, which has saved banks an enormous amount of costs. In other words, they do more work, with less people, in less time and with less and smaller offices: They use the Internet.
Government, as a collector and source of information, may also follow this trend, in order to serve its customers (citizens, businesses, and other interest groups) better and to save costs by making internal operations more efficient.

Defining E-governance

Many definitions exist for e-governance. Before presenting an overall definition of e-governance, the relation between governance, e-democracy and e-government is explained.
E-democracy refers to the processes and structures that encompass all forms of electronic interaction between the Government (elected) and the citizen (electorate).
E-government is a form of e-business in governance and refers to the processes and structures needed to deliver electronic services to the public (citizens and businesses), collaborate with business partners and to conduct electronic transactions within an organisational entity.
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09-07-2013, 09:33 AM

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