IVRS
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09-10-2010, 11:55 AM



.pdf   INTERACTIVE__VOICE_RESPONSE.pdf (Size: 351.5 KB / Downloads: 59)
IVRS


INTRODUCTION
IVRS is an important development in the field of interactive
communication which makes use of the most modern technology available
today. IVRS is a unique blend of both the communication field and the software
field, incorporating the best features of both these streams of technology. IVRS
is an electronic device through which information is available related to any
topic about a particular organization with the help of telephone lines anywhere in
the world.
IVRS provides a friendly and faster self service alternative to speaking
with customer service agents. It finds a large scale use in enquiry systems of
railways, banks, universities, tourism, industry etc. It is the easiest and most
flexible mode of interactive communication because pressing a few numbers on
the telephone set provides the user with a wide range of information on the topic
desired. IVRS reduces the cost of servicing customers.
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