Mobile Care
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07-10-2010, 11:32 AM



.ppt   Mobile Care Seminar.ppt (Size: 377.5 KB / Downloads: 67)


Introduction

Customer care management system is being developed with a single goal in mind i.e., to listen to a customer's inquiry and provide a solution quickly, efficiently and with the highest courtesy possible.

Helps to build effective customer relationships and deliver a high
standard of customer service

Customer Care System is powerful management software that automates many features of a company's help desk environment.

Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities.

The software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution.
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