Process Management and the Future of Six Sigma presentation
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01-05-2010, 11:40 PM

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Process Management and the Future of Six Sigma

Presented By:

Manoj Kumar
Abdul Qaadir
6th semester
IEM Branch, SIT


¢ Abstract and Definition

¢ Centrality of Process
¢ Making Sense of Six Sigma
¢ Fitting Six Sigma into Process Management
¢ Do™s and Don'ts of Six Sigma
¢ Big Pictures
¢ Conclusion

¢ References


Continuity and stability were watchwords of corporate operations.
Adoption of operations like ERP Implementations, Balance Scorecard, Supply-Chain Integration including todayâ„¢s favorite Six Sigma
Companies are facing the risk of program proliferation. Bombardier, Air Products &Chemicals, Merck & Co are avoiding this.

Process Management Umbrella ensures the company benefits by proper positioning of the various operations.


Process Management is a structured approach to performance improvement that centers on the disciplined design and careful execution of a companyâ„¢s end to end business process.
First Steps Toward Process Management:
Identify company processes, typically 5to 10.
Make people through out the company aware of the processes and how their own work fits in.
Assess current process performance & set targets.
Designate process owners.
Select 2-3 processes for redesign &improvement.
Align the companyâ„¢s management systems with new prominence of its processes.

The Centrality of Process

Enterprise-Resource-Planning Systems .
Merger Integration .
Other Initiatives.

Making Sense Of Six Sigma ..

Specific Measure of Quality- namely 3.4 defects per million opportunities.
Six Sigma Methodology Most Widely Used DMAIC.
Six Sigma Operates By Attacking Root Causes.
DMAIC- Define, Measure, Analyze, Improve & Control.
Six Sigma is a project and implimentation based methodology.
Filtering through clues in a logical way to solve a problem.

Wrongly accused supplier

Pharmaceutical company had low yields .
They thought it was due to low quality raw material.
Fact : it was due to temperature variation .
HVAC improved the yield by 60%

Inexperienced Forklift Operator

Polymer manufacturer fielding customer complaints about product contamination hypothesized numerous causes.
Six Sigma analyzes the root cause defect is holes at the bottom of boxes.
Puncturing was caused by inexperienced forklift.
Solution was to shorten the fork on the fork lift.

Big Picture & Conclusion

It provides a unifying theme for initiatives directed at improving organizational performance.
Six Sigma beneath the process-management umbrella addresses challenges and allow a companies to reap its substantial benefits.
Companies that rise to the challenge will garner extra ordinary rewards.
Savvy companies have learned that Six Sigma initiatives must serve the larger endeavor of Process Management.
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