RemotePC Help Desk
Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Active In SP

Posts: 1,124
Joined: Jun 2010
18-12-2010, 03:38 PM

.ppt   RemotePCHelpDesk.ppt (Size: 1.62 MB / Downloads: 74)
This article is presented by:
Asha Sasi
MCA 2007-2010

RemotePC Help Desk

The project and implimentation includes both desktop application as well as web application.

The application aims at improving customer support and troubleshooting activities. It allows providing technical support to customers through remote desktop control.

A Help Desk Process provides users with the answers they need for their technical issue.

By bringing Help Desk Process to the digital medium and onto computers, finding solutions has been easier.

Using RemotePC HelpDesk, providing helpdesk facilities will have the added advantage of remote desktop control.

The scope of the project and implimentation is global i.e. it should be able to be accessed from anywhere through the Internet by providing proper login.

Module Includes:-



Admin Module
Adds sold products to the web server

Adds new problems and its solution to the web server.

Desktop viewer application environment.

Provision to manage technicians.

Create account for techinician(s) by using user id , port number and ip address.
Technician Module

Login to RPCHD account via desktop viewer application by entering the login details provided by the administrator.

Live chat with customer.

Create and conduct support session.

Connect remotely to customer’s pc and begin troubleshooting.

Customer Module

Avail technical support by registering and then after login in to the site .

Search the problem solution.

Live chat with technician.

Requests for remote support by downloading and running the remote pc client software.

Existing System
Most companies are giving customer support through telephone services.

Only one customer will be treated at a time through the phone.

The customer should resolve the problem with the given instructions by the technician.

Disadvantages of Existing System
There is no remote access to the customer system.

Problems in storing chat details.

Handles only one customer at a time.
Proposed System

It has facilities to overcome all the disadvantages of the
Existing system.

There are facilities to handle more number of customers at a time.

Customer will get the right support from the right technician.

Advantages of Proposed System
Connect to customer’s pc remotely.
Resolve technical issues.
Desktop viewer for technician.
Instant transfer of file between technician’s pc and that of customer’s.
Live chat with customer and interact with them.
Handle administrative tasks.

Hardware Requirements
Processor - INTEL PENTIUM class,
AMD or a compatible processor
Memory - 512 MB RAM
Hard Disk Capacity - 10 GB FREE SPACE
Key Board
Software Requirements

Architecture - J2EE
Web front-end - JSP
Database - MySQL
IDE - Eclipse
Web Server - Apache Tomcat
Server side script - JSP, RMI
Client side script - Javascript , HTML, Java Swing


Important Note..!

If you are not satisfied with above reply ,..Please


So that we will collect data for you and will made reply to the request....OR try below "QUICK REPLY" box to add a reply to this page

Quick Reply
Type your reply to this message here.

Image Verification
Please enter the text contained within the image into the text box below it. This process is used to prevent automated spam bots.
Image Verification
(case insensitive)

Possibly Related Threads...
Thread Author Replies Views Last Post
Last Post: project girl
  Practical Online Help Desk (OHD) for the facilities in the campus ppt seminar flower 3 1,584 05-11-2012, 12:55 PM
Last Post: seminar tips
  Online help desk seminar flower 0 377 29-09-2012, 03:06 PM
Last Post: seminar flower
  Govt Transactions with the Help of AadhaarCcard seminar flower 0 307 26-06-2012, 12:41 PM
Last Post: seminar flower
  Project on GP-Desk seminar flower 0 450 14-06-2012, 01:08 PM
Last Post: seminar flower
  Customer Service Desk seminar topics 1 865 09-02-2011, 09:45 AM
Last Post: adisgreat
  help me sham11041990 0 445 16-01-2011, 10:13 AM
Last Post: sham11041990
  CUSTOMER SERVICE DESK projectsofme 0 622 25-09-2010, 11:59 AM
Last Post: projectsofme
  Self help groups – Activity automation project report tiger 0 783 10-02-2010, 07:23 AM
Last Post: project report tiger
Wink Development of a practical Online Help Desk (OHD) for the facilities in the campus computer science crazy 0 1,654 04-09-2009, 04:47 AM
Last Post: computer science crazy